Refund & Cancellation Policy

• In case of unavailability of a box, flower, or the color of a flower, we will notify you and offer a replacement. Please note, that we will not offer a refund for such unavailabilities.
• If, in the event of unavailability of a box, you choose a box of a higher category, the difference would have to be borne by you.
• Please be informed that we do not offer a refund on cancellations of orders. In such circumstances, we issue credit notes, which are to be used within 3 months from the date of the initial placement of the order.
• In case of bad weather conditions—heavy rain, area flooding, etc.,—we will make the delivery when possible. In such a case refund will not be initiated.
• If, due to the ongoing pandemic, an area is sealed and/or the building disagrees to accept any parcels, a refund will not be initiated. We will offer a re-delivery at an additional cost depending on the day and time of delivery.
  
• In case of non-availability due to lockdown, a refund won’t be processed and the amount paid will be kept as credit.
• Please be aware that at The Floral Room, we are taking all necessary precautions to steer clear of coronavirus; however, in the event of an unknowing, unfortunate spread, The Floral Room will be not responsible.